Terms and conditions of booking Oxton Hill Hideaway huts

No-one likes rules but sometimes we have to have them, primarily so you can really enjoy your visit to our farm and have a safe and relaxing stay. We want you to have a great time and come back again soon. With that in mind the following rules apply to guests visiting the farm and using accommodation.

 

Arrival time/departure

  • Reservations commence 2pm on the day of arrival, terminating 10.30am on the final day. The huts are self check in via a key lock code, the key is within the box which is located by the hut door.  

  • As the huts are on a farm it is a good idea not to arrive too late so you can easily find your accommodation, but should you be unavoidably delayed, please contact us direct on 07899962029. We are working farmers who have an early start in the morning!

  • A maximum of two persons for each hut.

  • COVID-19

  • Please see the COVID-19 page of this website for  guest information relating to your stay during the COVID19 outbreak.

  • Payments

  • Full payment is due 7 days before date of arrival and payment will be taken (if not already done so, from the card provided at booking). In the event of a guest cancellation within 7 days of arrival date all monies will be forfeit.  Should a payment method fail, the booking will be cancelled and/or alternative payment sought.  We will notify you of our concern and then if no reply is received or alternative payment is not received then the booking will be cancelled.  We reserve the right to obtain full payment should this occur within 7 days of the booked stay. Please ensure that you have arranged your own travel insurance to cover any cancellation as we do not provide this.

  • The hut should be left in a clean and tidy condition, if there are breakages or damage is caused, recompense will need to be made prior to departure.  This includes damage/stains to laundry from dogs i.e. there is a minimum £10 charge for paw print stains on sheets. Should damage be found after guests have departed, payment will be taken using the card provided at booking and the booking agency informed (Airbnb, Booking.com etc). If you leave your hut in an improper condition, we are entitled to charge an extra fee of £30 of additional cleaning costs.

  • We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others, without recompense. 

 

Dog rules

 

We love dogs but not everyone else does and they can chew which would damage our lovely huts so dogs are only permitted when detailed & agreed at booking, and the huts are not suitable for very large dogs. Dogs cannot be left unaccompanied in the huts and must be crated if left. There is a £10 cleaning charge for pet guests and a £100 damage deposit refundable after your stay. Please try and sweep up from excessively hairy dogs before departure. Please also detail the breed of dog at booking (no dogs permitted on the Dangerous Dogs list) Any damage caused by pets will be charged for – this includes damage/staining to bedding caused by dogs being in beds.  It is strictly not permitted for dogs to be on beds as it is not fair on future guests so please use dog kits provided and/or bring a dog bed.  Dogs must be kept on a lead around the immediate farmyard and horse fields as we have livestock. Please do not wash dogs down in the shower, there is a hose by the farm back door or in the horse yard and towels are in the dog pack.

 

Countryside code – We provide maps of the farm with good walking routes,  when off the farm please keep to public footpaths/bridleways. Bring wellies in winter!

No smoking, candles or naked flames (candles/matches etc) allowed in any of the properties.

 

Log burning stove – please follow instructions provided and only use wood (not coal). We will provide a starter pack of wood plus supplement when needed.

 

We reserve the right of entry to the properties at all reasonable times for the purposes of inspection or to carry out repairs or maintenance.

 

In the unlikely event that we have to cancel the reservation due to circumstances beyond our control, we will provide a full refund of monies paid. No further financial claims will be considered.

 

Oxton Hill Hideaway only handles bookings from persons over 18 years of age. We reserve the right, at all times – without a statement of reasons – to refuse a booking. Unfortunately due to the profusion of water and the farm business no young children are permitted on the farm.

 

Force majeure

Force majeure as interpreted by Oxton Hill Hideaway exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Oxton Hill Hideaway, including threat of war, blockades, fire, floods, high winds, water & power disruption, disease (inc COVID-19)  and other disruptions or events. Oxton Hill Hideaway hosts are within their rights to close their location when they consider such circumstances as these make it necessary.

Liability

Oxton Hill Hideaway and the associated farm Dumble End Farm/DR Green Farms are not responsible for the theft of personal property belonging to guests, either in the property or of cars, bicycles or other vehicles left on the property. For security always lock your hut door on leaving. No liability will be accepted by us for accident or injury to guests or pets, either within the property or outside

Complaints

Despite all the care of Oxton Hill Hideaway and the associated farm it may occur that you have a genuine complaint. Please do inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair such items during the period of hire.

 

Assumption of risk and safety

Please remember that you will be staying on a working farm with live animals and potentially dangerous farm equipment among other hazards. Also, you must be aware that some of the equipment (such as the log burning stove) may be dangerous if misused. Whilst we take great care to keep you safe, accidents can happen and neither we nor the farm are responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible.

The barn area and horse stables are strictly out of bounds for your own safety.  

 

Please do not enter any paddocks with horses in, the fencing may be electrified (which will give you a jolt) and do not allow dogs to enter paddocks. Please do not feed the horses.

 

A working farm will be noisy at busy times, during summer there may be combining in neighbouring fields which can be dusty! 

Thank you for your attention to these terms and conditions and we hope you have a lovely stay.